Refund policy

Last Updated: April , 2026

At Calenvi, we want every customer in the United Kingdom to feel confident about their purchase. If something doesn’t meet your expectations, we provide a clear and straightforward return and refund process.

1. Return Window

  • Eligible items can be returned within 30 days of receiving your order.
  • Products must be unused, in their original condition, and include all packaging, tags, and accessoriesh.
  • Our support team is available to guide you through the process.
  • We do not charge any restocking fees.

2. Return Costs

  • Defective or Incorrect Items: If you receive a damaged, faulty, or incorrect product, return shipping is free.
  • Change of Mind: If you decide you no longer want the item, or ordered the wrong size/color, you are responsible for the return shipping cost.
  • Shipping fees paid at checkout are non‑refundable.

3. How to Return

  1. Contact Us: Email contact@calenvi.com with your order number and reason for return.
  2. Repack: Place the item securely in its original packaging with all accessories and documents.
  3. Ship: Follow the instructions provided in your return authorization email. Use the recommended carrier or your preferred method.

4. Refunds

  • Once your return arrives, we will inspect the item to confirm it meets our return criteria.
  • Approved refunds are processed within 1–2 business days. Timing may vary depending on your bank or payment provider.

5. Exchanges

Need a different size, color, or product? Contact us at contact@calenvi.com and we’ll arrange a quick exchange.

6. Non‑Returnable Items

For hygiene and safety reasons, certain products cannot be returned. These items will be clearly marked as non‑returnable on their product pages.

7. Questions & Support

For more details, visit our FAQ page or reach out to our customer service team.

Contact Information

  • Store Name: Calenvi
  • Company Name: Calenvi
  • Business Address: Valea Vintului, Vintu de Jos, Alba Iulia, 517893, Romania
  • Email: contact@calenvi.com
  • Phone: +40 721 441 414
  • Customer Support / FAQ: Visit our FAQ page
  • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM EET
  • Response Time: We aim to reply within 1–2 business days