Frequently Asked Questions (FAQ)

Last updated: February 2026

1. How can I contact Calenvi?

You can reach our customer support team using the details below:

Email: contact@calenvi.com
Phone: +40 721 441 414
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EET)

We aim to respond to all inquiries within 24–48 business hours.

2. Which countries do you ship to?

Our primary market is the United Kingdom. We currently ship exclusively within the United Kingdom.

3. Do you offer free shipping?

Yes. We offer free shipping on all orders. There are no minimum purchase requirements and no hidden shipping fees.

4. How long does delivery take?

Estimated delivery times are as follows:

  • Order processing: 1–3 business days (Monday to Friday)
  • United Kingdom delivery: 7–12 business days after dispatch

Delivery times are estimates and may vary due to carrier operations or peak periods. Full details are available in our Shipping Policy.

5. How can I track my order?

Once your order is shipped, you will receive an email with tracking information. If a tracking page is available on our Website, you can also track your order there.

If you have questions about your shipment, please contact us at contact@calenvi.com.

6. What payment methods do you accept?

We accept secure online payments through the options available at checkout, which may include:

  • Major credit and debit cards (Visa, MasterCard, American Express)
  • Apple Pay
  • Google Pay
  • PayPal

All payments are processed securely through trusted payment providers.

7. Is my payment information secure?

Yes. All payments are encrypted and processed by third-party payment providers. Calenvi does not store or have access to your full payment card details.

8. Can I return an item?

Yes. You may request a return within 30 days from the delivery date, provided the item is unused and in its original condition.

For full details, please review our Return & Refund Policy.

9. Who covers return shipping costs?

If you return an item due to a change of mind or ordering the wrong product, the return shipping cost is the customer’s responsibility.

If the item is damaged, defective, or incorrect, please contact us within 48 hours of delivery and we will assist you accordingly.

10. Can I cancel my order?

If your order has not yet been processed or dispatched, we will do our best to cancel it. If the order has already been shipped, please follow the return process after delivery.

11. Where is Calenvi located?

Calenvi operates as an online-only store with a business office in Romania. We primarily serve customers in the United Kingdom and selected international markets.

Business Office Address:
Valea Vintului
Vintu de Jos, Alba Iulia
517893, Romania

12. Where can I find your legal policies?

You can review all our legal and policy pages here: