• Order processing: 1–3 business days, Monday through Friday
• Shipping time: 8–10 business days within the United Kingdom
• Total estimated delivery: Approximately 9–13 business days (processing + shipping)

For complete details, see our Shipping Policy.

Yes, we offer free shipping for all orders within the United Kingdom. Check our Shipping Policy for more information.

Calenvi is based in Valea Vintului, Vintu de Jos, Alba Iulia, 517893, Romania and serves customers across the United Kingdom.

If you receive a faulty, damaged, or incorrect item, we’ll replace it at no cost. Please contact us as soon as possible and follow our Return & Refund Policy.

Yes, cancellations are accepted within 24 hours of placing your order. Contact our support team promptly to request a cancellation.

We offer a simple, customer-friendly return process. Eligible items can be returned within14 days of delivery in the United Kingdom. Items must be unused, in their original condition, and include all packaging. For full details, see our Return & Refund Policy.

Once your return is received and approved, refunds are processed to your original payment method within up to 7 business days. See our Return & Refund Policy for more information.

You can reach us via the Contact Us Page or email us directly at contact@calenvi.com. You can also call us at +40 721 441 414.

Currently, we ship only within the United Kingdom.

We operate exclusively online, which allows us to offer competitive prices and a wide product selection.

You can track your shipment through the Track Order Page using your Order ID and billing email.